Broadband provider Virgin Media and mobile network O2 have officially tied the knot in a £ 31 billion merger that will move millions of existing customers to a new company called Virgin Media O2.
The company, with combined revenue of £ 11 billion, said broadband and mobile services for its nearly 47 million customers will continue as usual, without disruption.
If you’re a Virgin Media or O2 customer, you won’t see any immediate changes to your account, contract, or price plan. And, if you need assistance, you should use the existing phone, live chat, and messaging channels provided by both brands.
Future improvements are planned “to provide an even better service and experience”. Virgin Media O2 will contact you as changes are introduced, such as offering a merged service.
Compare phone contracts and SIM-only offers
Choose from major networks with our easy-to-use comparison service
The combined company, first mentioned in the spring of 2020 and approved last month by the Competition and Markets Authority, says it is ready to ‘overburden’ the UK by giving customers’ more choice and better value”.
It aims to compete with BT in the areas of broadband and mobile. BT took over the EE mobile network five years ago and is currently promoting what it calls its ‘unbreakable’ Wi-Fi service.
Virgin Media O2, which will provide a full service package including mobile, television and fiber optic broadband, is a joint venture between Virgin Media owner Liberty Global and O2 owner Telefónica.
Lutz Schüler, CEO of the new company, said: “We are ready to shake up the market and be the competitor the country needs at a time when choice has never been greater.
The broadband and mobile phone markets are increasingly competitive, providing consumers with a wide choice to meet their needs. Click here for the best broadband internet providers of 2021. To learn more about switching mobile providers, click here.
Compare broadband offers
Find the best broadband deals from the UK’s leading providers