MELBOURNE, FL, USA, Sept. 20, 2022 /EINPresswire.com/ — Media Contact: Georgi Bohrod-Gordon 760-803-4522
Contact for connections: JC Cunningham 319-361-1372
ConnectionsGRP launches sales and marketing module
Vacation Sales Connect (VS Connect©) generates leads from new channels
and increases conversions from existing customers
ConnectionsGRP, which helps properties digitize and personalize guests’ internal and external communication journey, has unveiled its latest module in the Connections collection of communication solutions.
ConnectionsGRP designs, develops and deploys transformative communication technology solutions. Its platform, in coordination with Syniverse technology, enables full integration with all mobile messaging channels such as text, WhatsApp and chat, alongside any company’s established voice channel.
Anthony Link, CEO of ConnectionsGRP, states that prior to VS Connect, “the primary telesales method was predictive dialing and progressive dialing under a consumer consent banner. This method was expensive, cumbersome, and due to new technology phone numbers, it was being flagged as spam more and more. Contact rates went down month on month and phone numbers were flagged more often.”
ConnectionsGRP internal research showed that in one particular case, email open rates were less than 16%, contact rates for outbound calls were 12%, and the inbound rate, driven by marketing, was less than 3%.
Due to rapid consumer adoption and engagement, reliance on email to drive marketing has been reduced by 60%. As reported by Connections GRP, the customer has allocated more resources to handle text conversations; with VS Connect, the initial overall contact rate increased to 28% from 12% before adopting the new module. Since the integration, 85% of all sales have been for text messaging.
James (“JC”) Cunningham, Senior Vice President of ConnectionsGRP, said, “The system texts incoming guests using a toll-free number, which can be clicked to initiate the process of reservation of the visit. From then on, messaging goes through a hub to communicate with almost every department, including a conversational sales team, an appointments team, and a core sales team. We invite any business that wants to effectively engage customers in intelligent and meaningful ways to schedule a demo of the Connections Omni-Channel solution to learn more about integrating voice, text and chat into any existing communication system.
ConnectionsGRP was designed to provide a more consultative approach to resorts/vacation rentals/properties that wish to effectively engage their customers in intelligent and meaningful ways. Their CPaaS technology facilitates omnichannel communication throughout the customer journey, from reservations to customer remarketing, providing a competitive edge with ComTech’s multi-touch modular solutions.
Georgi Bohrod Gordon
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